From online booking platforms and mobile check-in services to AI-powered chatbots and virtual concierge services, technology is not only changing the way hotels operate, but also redefining the guest journey, making it more seamless, convenient, and personalized. I'm making it a good thing.
One of the key players in this digital transformation agenda is museis a cloud-based property management system (PMS) serving over 5,000 hospitality brands worldwide. The company offers a comprehensive suite of tools and solutions designed to improve operations and guest experiences, from booking engines and billing support to customizable dashboards.
Reflecting the strong interest and confidence of investors in the potential of this field, the Amsterdam-based software-as-a-solution (Saas) company recently announced that $110 million In terms of funding, the company is valued at over $1 billion.
“Muse is in a unique position to truly transform the industry,” said CEO Matt Well. “As more hoteliers adopt the latest technology, we are committed to streamlining their operations. “We have a huge opportunity to help them build more profitable businesses and deliver personalized guest experiences.” ”
Muse is not alone in driving innovation in the hospitality sector. Across the pond in the United States, several companies are making waves with similar technologies and services.
PYMNTS in May report that Elabon was driving payments behind a voice-activated system for the hospitality industry. This follows Amazon's exclusive agreement with approved partner The Digital Line (TDL) to become the world's only payment provider for Audico, a platform that provides voice-enabled services powered by Amazon Alexa. I did.
President of Elavon Merchant Services Europe commented on the transaction. Hemlata Narasimhan “Virtual assistant technology is the future of hospitality,” he said, adding that it comes down to “improving the customer experience, and a big part of that is seamless payments.”
In August, international travel technology company OYO also partnered with Stripe to help hotels receive instant payments, allowing managers to instantly access funds after a successful transaction. strengthened its financial liquidity.
Hotel tips updated instantly
The rise of hospitality-focused technology-driven platforms has coincided with hotels adopting instant payments to optimize cash flow and streamline the tipping process. The details are explained in detail in “.Tap to Tip: Travel and hospitality embraces digital and instant payments”, a collaboration between PYMNTS Intelligence and Ingo Payments.
The findings show that by digitizing traditional payment systems with faster and more instant payment solutions, hoteliers will be able to better meet customer demands, with the majority of customers spending more time at hotels. People increasingly prefer mobile solutions for check-in, payment, and food ordering.
Additionally, the integration of instant payment technology streamlines the entire guest experience for hotel properties, while giving managers quick access to cash flow insights after a successful transaction.
tip payment This is another area where digitization can bring big results. This new trend gives hotel visitors a safe, quick and easy way to show appreciation to talented employees, even if they don't have cash on hand.
Hospitality workers who have ready access to tips are likely to exhibit greater loyalty and job satisfaction, which is especially beneficial for companies in competitive industries where staff retention is a challenge. .
TipQwik co-founder Matt Tuchband said in the report: [First, it can reduce] Sales and retention rate [of] Staff, such as housekeeping and porters, whose tips are not normally included in the bill. [Second,] Give your guests an easy option to show your appreciation without having to search for cash at any time. ”
