“Technology is no longer just a tool for automation and optimization,” he said in a blog post.
“It enhances human potential. Human by design means we don't develop technology that completely replaces humans. We ignore human touch, user experience, and human ingenuity.” Rather, the human aspect is at the heart of the technology we build.”
How is AI adding a human touch to the energy industry?
Emanuel's findings provided a rationale for how to adopt a human-by-design approach. Energy companies create new experiences for customers and employees, such as AI-based agents that help solve fuel card queries and discover new compounds from hydrocarbons.
AI has a positive impact on the energy sector by playing a role in exploration, production, and refineries, to name a few, to ensure that compliance and health and safety measures are met. There is no doubt that there are. But one point Emmanuel emphasizes is that virtual elements require human guidance.
“There are risks in the use of AI, so proper human guidance and oversight is important. The AI generation is suffering from hallucinations,” he added.
“The quality of recommendations is determined by the quality of the data, the data sources used, how the data is extracted, the knowledge graph, and the recommendation engine.
“Humans must be present to evaluate Gen AI recommendations, and they must be properly trained to recognize how those recommendations were generated.”
One way to do this is with a digital twin, which is a virtual model of a physical object. This is an approach frequently used across the industry, particularly in simulating hazardous work environments or hard-to-reach locations such as offshore wind turbines.
But Emmanuel says today's digital twins are as much about stimulation as they are about simulation.
“This allows for a more immersive training experience for staff, improving health and safety effectiveness before they step into hazardous areas,” he explained. “Not only does it remove humans from dangerous testing, but it allows us to more accurately identify or predict problems.”
As technological advances continue to deliver results and the innovations behind them ensure future excellence, let's not forget the human element, some of which we may not yet understand. It's important to remember that, and beyond that, how important it is to put humans at the center of technology development. It is essential, especially since it originates from humans in the first place.
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