Airport decision makers in 10 countries plan to make significant investments in technology over the next 12 months, including increasing the use of biometric authentication.
According to a recent Amadeus report, Travel Technology Investment Trends, 94% of airport IT decision makers plan to make at least moderate technology investments over the next 12 months, with 44% planning aggressive investments.
The report also found that 36 percent of airports surveyed are focusing on adopting new technology to improve airport operations, while 33 percent are exploring moving passenger processing to the cloud to provide more flexible services for travellers.
The survey interviewed 50 senior airport executives across 10 countries about their travel technology investment plans and drivers for 2024 and beyond.
As part of the survey, airport leaders were asked to identify the technology that will have the greatest impact on airport operations over the next 12 months, with the introduction of digital payment capabilities topping the list at 48 percent, followed by increased use of data analytics at 44 percent and the integration of additional biometric authentication tools at 34 percent.
The report noted that airports are grappling with a challenging operating environment while working to improve the passenger experience overall.
Holger Matthig, senior vice president of product management for Amadeus' airport and airline business, told Breaking Travel News that the survey responses show that airports and airlines face common challenges and share common goals.
“Everyone wants the same results, whether that be transforming the end-to-end passenger experience through biometric authentication, reducing baggage delay issues or better managing day-to-day operations through more collaborative technology,” Mattighe told the news outlet.
The survey was conducted in December 2023.
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