As technology advances, the Florida Highway Patrol aims to use programs that will significantly reduce response time to minor crashes.
Using a video calling program, the driver contacts the dispatcher and the dispatcher asks them a few questions. Once completed, the dispatcher will check to see if the driver is eligible for a video call to the desk trooper.
FHP said desk troopers responding to calls will be administrative or light-duty personnel.
“This is for stop-and-go traffic on Interstate 4, where cars can accidentally hit each other,” said Capt. Mark Brown with the Florida Highway Patrol.
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In partnership with the Central Florida Highway Department, Brown said desk troopers will “FaceTime” callers with their permission to see the scene live, collect photos of the accident, and ensure the driver leaves the scene. He said he will be able to use the software to do the research.
“With the click of a button, you can connect with people along the way without having to drive through traffic or drive from one side of the county to the other,” Brown said. he said.
As long as your car is drivable, unobstructed, hit and run, and no one is under the influence, you can qualify for video calling services.
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“If we have any suspicion that someone may have a disability, we're not going to use this program correctly. We're going to send law enforcement officers to them to make sure they do what they need to do. We’re going to let it run,” Brown said.
Brown said the program is meant to reduce high call volumes and address staffing shortages. In 2022, FHP reported more than 40,000 crashes with property damage in Central Florida.
Brown said the agency had been working on the program for the past 13 months before rolling it out over the summer.
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