BENTONVILLE, Ark. — Wholesale warehouse retailer Sam's Club reports significant progress in deploying AI-powered exit technology in its stores. The retailer's computer vision technology has been successfully deployed in more than 120 clubs since it was announced at the Consumer Electronics Show in January.
Sam's Club installed computer vision exit technology in 20% of its clubs in the first quarter of this year. According to the company, this is the largest deployment of AI-powered technology in the retail industry.
Sam Club reports that the new technology has helped more than half of its members experience smooth exits since the start of its rollout, resulting in members leaving the club 23% faster. Sam's Club was the first major retailer to implement this technology at scale, designing and deploying it internally to address member complaints about the cancellation process.
Todd Garner, Sam's Club's chief product officer, said the move is in line with the company's commitment to using technology to improve the member experience.
“Both exit technology and scan-and-go are driving new levels of convenience and increasing satisfaction among our members,” he said. “What sets Sam's Club apart from our competitors is our ability to seamlessly deploy this technology at scale to our nearly 600 clubs across the country. Whether it's a single item or a full cart, we check We are revolutionizing the outdoor experience.”
Sam's Club says it plans to have exit technology in all of its clubs by the end of 2024.
