WATERTOWN, N.Y. (WWTI) – New York State is looking to improve outdated technology at many Department of Land Transportation offices.
As part of its continued efforts to provide New Yorkers with best-in-class customer service, Governor Cathy Hochul launched a multi-year project that will see the state Department of Transportation replace and modernize critical parts of its aging technology systems. announced. This initiative will provide DMV customers with more efficient, secure and convenient service, and will allow the agency to more efficiently implement future technology advances.
Through this project, we will replace a patchwork of outdated computer systems, software, and databases that account for approximately 70 percent of the DMV's workload. This is a strategic investment and a major undertaking, but we recognize the important role our agencies play in New Yorkers' lives, and this project will help us serve New Yorkers better, faster. , help make customers' lives easier. It also gives our agents a better footing for future upgrades, so our services can continue to evolve as technology improves.
Secretary of Motor Vehicles Mark JF Schroeder
The DMV has entered into an agreement with FAST Enterprises, LLC, a world-class software company. FAST Enterprises, LLC has successfully implemented similar systems in many other states and will help DMV modernize its technology platform and service offerings in two major phases over approximately the next four years. Year.
The new technology replaces and integrates significant parts of the DMV's legacy technology footprint. Many of these are more than 50 years old and will make the DMV even more secure, stable, and agile. Computer and system outages that caused delays and long lines at DMV offices will become a thing of the past with the introduction of modern applications and proven successful solutions. Whether they call the DMV, connect online, or visit our office in person, all customers will notice more reliable, responsive, and faster service.
Through this project, DMV will implement automation to reduce processing times and eliminate paper forms wherever possible. The DMV will also be able to offer more online and self-service options. Creating a comprehensive customer profile allows DMV staff to see a customer's information in her one place, providing a more personalized experience and proactively flagging upcoming issues and expirations. can. This project continues DMV's focus on customer experience to provide first-class service to all New Yorkers.
