Hotel operators seeking efficiency are often grappling with a myriad of challenges, especially when it comes to seamlessly integrating technology into their operations. This struggle stems from the historically slow adoption of technological advances, resulting in disjointed solutions. But as competition increases and guest expectations rise, hotels seek to increase efficiency, reduce costs and ensure staff buy-in.
How can hotel operators effectively streamline operations by integrating multiple technologies into an integrated solution?
for experts speak Discussion meeting under consideration hospitality industry in preparation for Ahoacon 2024, jennifer saskyBusiness Development Director hotel keyshared some thoughts on what hoteliers are telling them and where hotels are having trouble streamlining multiple technologies.
Some of Suski's key insights focused specifically on:
- Historically, hoteliers have been slow to adopt technology and have had a fragmented approach to implementing solutions.
- In the current scenario, hotels often adopt various technologies such as Revenue Management System (RMS) and Property Management System (PMS) on their own, resulting in operational inefficiencies.
- The main challenge lies in integrating these disparate technologies into an integrated system that is easy to manage and improve operational efficiency.
- Streamlining operations and pursuing cost-saving measures remains paramount, requiring solutions that provide both efficiency and affordability.
- Successful implementation of streamlined technology solutions requires support from staff and emphasizes the importance of an effective change management strategy.
Additionally, according to Suski, hoteliers dealing with the complexities of modern hospitality management need a holistic approach to technology integration.
Article by Alexandra Simon.
